When you suck: Paying the price

If you’re jumping into this series a little late, be sure to check out the first two posts (When you Suck: Owning it and When you Suck: Expecting it). Today I want to explore the price we pay in regard to this issue.

What I’ve found is that there’s a price to pay either way you go. When you suck, you’re going to lose a customer, upset a family or create some other kind of negative experience. However, to build the system to prevent failure, well, that’s going to cost you as well. It’s going to cost you time, energy or money. Let me explain about a few recent experiences with bathrooms.

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